Success, in business and in personal life, starts with this:

“Her word is like a contract!” In my opinion, this is one of the highest and most valued compliments a person can get. And it applies to business as well as personal relationships.

Do what you say
Remember these words, “Your reputation precedes you”. Because it’s true – it does!
In business, as well as in your personal life, being true to your word is what your reputation is built on. And people will conduct business with you (or not) based on your reputation.

Two key factors:

  1. Show up in time
    If you say you’ll be there at 9:00, then be there at 9:00! If you can’t, then call and let them know.
    Have respect for other people’s time.
  2. Deliver on your promises
    Both time and quality are equally important. Have the work done how and when you said it will get done. Not a week or a month later! And not by cutting corners in workmanship. If circumstances beyond your control call for adjustments, DO inform the customer.
    Don’t just keep quiet, hoping it won’t get noticed.
    Aim to get the job done on time and better than promised!

All of this can be put in two words:  Underpromise and Overdeliver.

Say what you do
Keep your customers informed.
Educate them about why certain things can, and other things cannot, be done.

Educate them.
The buyers need to be educated about your products and services. This doesn’t mean you need to spend a lot of time and go through everything from A to Z.
A great example of this was when I needed to make some changes in my kitchen. The countertop guy explained to me the difficulty of a certain cut. I appreciated that – and it helped justify the higher price also. It turned out beautifully. And I had a new appreciation for the contractor and the type of work he did.
Don’t assume people will know by osmosis what you do, what you intend to do, and why it needs to get done a certain way.

Say what you do
Do what you say

Do both of these and you’ll build a reputation of being a man of your word. This, my friend, will put you a step ahead of many others. And success, however you define it, will be within your reach.

/Comments/in Time Money Success/by Mariana Fieraru
Mariana Fieraru
Mariana Fieraru, an Eastern European transplant, fell in love with her new home shortly after landing in New York. She "discovered" pizza! Years later she still loves pizza. And so do her two feathered-kids, Sunny and Flipper

Mariana worked on both, the east and the west coast.
Big or small, each project she worked on helped define the importance of gaining and sustaining a competitive edge in an increasingly complex business environment.

Business know-how, love of teaching and writing – all combined in 2006 to form OBI.
Its mission: to make learning fun! And easy.

Through its training, consulting, and publications OBI builds bridges of knowledge to take you from where you are to
where you want to go. Using a mix of serious, informal, analytical, and optimistic approach, OBI truly makes learning fun.

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